Privacy Policy | Blaze Ayurveda India

1. Introduction

Welcome to Blaze Ayurveda India ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

This policy is designed to comply with applicable Indian laws, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other relevant regulations.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

2.1. Personal Information

• Contact Information: Name, email address, phone number, shipping address, billing address.
• Account Information: Username, password (encrypted), purchase history, preferences.
• Payment Information: Credit/debit card details (processed securely by third-party payment gateways; we do not store full card details), UPI IDs, bank account details for refunds.
• Demographic Information: Age, gender, date of birth (optional).

2.2. Non-Personal Information

• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, clickstream data.
• Device Information: Device type, unique device identifiers.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 6).

3. How We Use Your Information

We use the collected information for various purposes, including:

• To process and fulfill your orders, including shipping and delivery.
• To manage your account and provide customer support.
• To personalize your shopping experience and recommend products.
• To send you transactional emails (order confirmations, shipping updates) and marketing communications (with your consent).
• To improve our website, products, and services.
• To conduct research and analysis to understand user behavior.
• To detect and prevent fraud and other illegal activities.
• To comply with legal obligations and enforce our terms and conditions.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, marketing, and customer service. These providers are obligated to protect your information.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• With Your Consent: We may share your information with other third parties when we have your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Your Rights

As a user in India, you have certain rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Withdrawal of Consent: You have the right to withdraw your consent for the collection and processing of your sensitive personal data or information at any time, subject to legal and contractual restrictions.
• Right to Grievance Redressal: You can contact our Grievance Officer for any concerns regarding your privacy.

To exercise these rights, please contact us using the details provided in Section 9.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website after such modifications constitutes your acknowledgment of the modified Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@blazeayurveda.com

Address: 18-5 Rahul Apartment, Geeta Bhavan, Indore 452001

Grievance Officer: Utkarsh Kaldale

Email (Grievance Officer): support@blazeayurveda.com